Privacy Policy

1.1 Your data privacy with Lykke

At Lykke we care about your privacy and want you to be confident in the way we use your personal information and other data. 

Our data privacy policy applies to all of the products and services we provide to you as a customer and user of our app.

The information we collect about you helps us provide the best service possible to you. It also helps us keep your information safe and comply with laws and regulations.

1.2 What we do with your data

We use the personal information you give us to allow us to provide you with the products and services you’d like to use as well as offer our support services. We also use it to help protect you and our services from crime, such as fraud or money laundering. We may share your information with selected third parties (list available upon request) but always make sure it remains protected. We may use your data for our internal marketing analytics purposes to allow us to assess service performance, customer behavior and trends - this is to allow us to monitor and continuously improve our service offering. We don’t sell or make available your data to any third parties for marketing, advertising or related purposes.

1.3 What sort of information do we ask you

Depending on what services you want to use or products you want to buy or trade in we will ask you for specific information. This could be your email address or contact number so we can communicate with you or some form of proof of identity such as an I.D. card, driving license or passport, a ‘selfie’ and a video. To help us get to know you as a customer and comply with applicable laws and regulations - such as anti-money laundering, fraud or sanctions - we may require a proof of address and when trading or investing, a proof of banking details and funds. We may also ask you for a Tax Identification Number when it is required by Law.

1.4 What information are we entitled to

We need and are permitted to have your information for three reasons - either because you have agreed to give it to us, or to be able to provide our products and services to you, or because we are legally required to obtain that specific information. In each case we will only ask for, store and use information that we reasonably require and we will only hold on to if for as long as we need to or that the law requires us to do, which is between 5 to 10 years after the end of the customer relationship.

1.5 Where do we store your information

All our data and your information is held in secure servers located in the EEA. We do use a number of different operating systems. In each case the data we store, how we store it and third party applications we use are subject to strict security measures and legal obligations.

1.6 How we keep your information safe 

We use a number of technical and procedural measures to ensure the safety of your data. These include the issuance of directives, training of our employees, IT and network security solutions, access controls and restrictions regarding the data we collect, encryption of data media and transmissions, and storage as well as transfer of data only where we know it is safe. 

1.7 Who can access or see my information

Only those people within our organization that need to see it in order to help us provide our products and services to you. This will include our marketing managers, customer service and support staff as well as specific ‘Know Your Customer’ (KYC) and compliance staff who need to ensure we follow applicable laws and regulations. We may pass your information to selected third parties for specific purposes such as carrying our KYC and identity checks (list available upon request).

1.8 What rights do I have to my information

You have various rights in your information such as the right to ask us what information we hold about you, ask us to correct or delete information about you or to restrict our use of it. You also have the right to request us to export or transfer data to other companies. And you have the right to complain about our use of your data and submit a complaint to the relevant data protection authority.

1.9 Who do I contact to find out more or make a complaint

If you have any questions, comments or complaints regarding how we collect, use and store information about you, Lykke EU UAB has a Data Protection Officer to help you. If you need assistance, please send an e-mail to dpo@lykke.com.

2.1 Information that we collect, and how we use it

Lykke collects information from our users when they create their account for the App, when they seek additional information regarding our services, or register for conferences and other Lykke events. Some of the forms for Lykke registration, enrollment, account setup, and other purposes may ask users to give us contact information, unique personal identifiers, financial information, subject areas of interest, and/or demographic information. We may use these data to tailor the visitor’s experience at our App.

You agree that Lykke may use any personal information that you provide, such as your name, address, email address, phone number to inform you about updates to the service and to notify you about other products and services offered by Lykke that may be of interest to you. We will not sell, share, or rent or otherwise make available any of that information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with the performance of those services. We may use your data for our internal marketing analytics purposes to allow us to assess service performance, customer behavior and trends - this is to allow us to monitor and continuously improve our service offering. In addition, you agree that Lykke may disclose your contact information in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information that you have provided to Lykke, or that has been provided to regulators, law enforcement agencies or courts. Individuals that subscribe to email newsletters are given the opportunity to opt out of promotions, news, and information at the time of signup. Lykke also provides users the opportunity to opt out of receiving communications from us at the points where we request information. You may also feel free to contact us as indicated below if you wish to opt out of communications received from Lykke at a later point, or access your account settings to make changes to the information we hold or you provide.

2.2 E-mail addresses

We may collect the email addresses at the point of subscription of users who wish to receive email notification of publications and press releases in identified subject areas of interest, and of those who send us email messages or express interest regarding our services or employment opportunities, or register for conferences and other Lykke-sponsored events. We will not, however, share any email addresses with any third party or send unsolicited email to any of the addresses we collect, except in very limited circumstances as set forth in this policy.

If you opted in to receive information about our product, updates, and offers, we will use your name and email address to send this information to you. If you no longer wish to receive these communications, you can unsubscribe by following the instructions contained in the emails you receive or on our App. Please note that we may send you transactional and business relationship messages, even if you have unsubscribed from our marketing communications. For instance, if our service is going to be temporarily suspended for maintenance, we might send you an email to update you.

This cookie policy lets you know what cookies are and how Lykke uses them. It also lets you know how you can disable them if you do not wish them to be used. Please take the time to read this policy and if you continue to use Lykke’s App you will be agreeing to our use of them in line with this policy.

3.1 What is a cookie ?

Cookies are small files that contain data and are stored on your computer, iPad or mobile device. They contain information that lets the website or mobile app you are accessing remember you and let us know what your preferences are when using the App.

 3.2 Why do we use them ?

Like all websites and customer facing service providers nowadays we use them to make your use of the site easier and offer a better user experience. For example, it allows you to logon without having to re-enter your password or tell us your preferences each time. It also lets us understand what our customers are interested in and make improvements to our site and the services we offer.

3.3 Types of cookie

We use ‘Session Cookies’, ‘Persistent Cookies’ and ‘Third Party Cookies’ on our sites.

Session Cookies are temporary files on your computer that allow a website to identify your actions and choices during a browsing session. They expire when you leave the app or close the web browser.

Persistent Cookies are stored on your computer or mobile device and remain there after you close the site or app. They are then used next time you log on to the site or app to help identify you and your preferences. They do not contain any information that would allow us to identify you to another user.

Third Party Cookies let us connect with another provider, such as Google’ to provide links to functionality or analytics. We use Google Analytics which uses cookies to analyse our use of the site. The information generated by the cookie about your use of the site (including your IP address) is stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. If you do not wish to allow the use of Third Party Cookies you can erase or block them.

3.4 What if I don’t want to allow cookies or want to block them?

You are free to select the cookies you wish to be active on your mobile device, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to the app instructions or a help screen to learn more about these functions and how to use them. If you get stuck you can also call our help-desk. Please note that if you do choose to block or disable cookies then certain sections or functionalities of our sites may be inaccessible to you as will some of the functionality that requires the use of cookies.

3.5 International transfer of information

Because Lykke EU UAB is connected to Lykke Corp in Switzerland (holding company), information collected on the App or through other means may be transferred from time to time among the Lykke offices or personnel, or to related third parties located throughout the world, including offices located outside the European Economic Area. Lykke has contractual safeguards in place to ensure that Lykke Corp as well as third-party contractors adhere to the applicable laws and regulations as well as this Privacy Policy. By using the App, submitting information through the App, or submitting information to Lykke through other means, you voluntarily consent to such international transfer and hosting of such information.

3.6 Security Process

Lykke has in place technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standard to protect your personally identifiable information, Lykke cannot guarantee that your personally identifiable information will not become accessible to unauthorized persons.

3.7 Links to other websites

Our App may include links to other websites or online services whose privacy practices may differ from those of Lykke. If you submit information to any of those websites or online services, your information is governed by their privacy statements. We encourage you to read carefully the privacy statement of any websites you visit. Lykke is not responsible for the privacy practices or the content of any non-Lykke websites to which we link from the App.

3.8 Compliance with law

Lykke complies with all applicable privacy laws and regulations. Lykke may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state, or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of the App or a violation of any restrictions on use of materials provided in or through the App, we may disclose personal user information to our affected business partners or legal authorities.

3.9 Change and/or delete information

You may access, correct, update, and/or delete, as the case may be, any personally identifiable information that you submit to Lykke through the App or through other means. To do so, please either follow instructions on the App or contact our support service. 

3.10 Children

Lykke understands the importance of protecting children’s privacy, particularly in their online interactions. The App is not designed for and does not intentionally target or solicit persons under the age of 18 years.

3.11 Use of Lykke websites

Your access to and use of the App are subject to terms and conditions, which you can find here.

3.12 Contact us

If you have any questions about this Privacy Policy or the collection and use of information by Lykke, please contact our Data Protection Officer: dpo@lykke.com.

For general queries and support, you can contact us here: support@lykke.eu.